Frequently Asked Questions
Where are classes offered ?
How long are the classes?
How many swimmers in a class?
We believe in keeping class numbers small so that every swimmer receives the attention they deserve.
What is the water temperature?
The water temperature is between 32 and 34 degrees at Miramar.
Do you consider age or ability when determining a child’s level?
Do I have to stay at the pool while my child is having their lesson?
Yes. All children should be accompanied by a parent/carer, who must stay at the venue for the duration of the lesson.
Does my child have to wear a swim cap?
What should my child wear for swim classes ?
What gear will my child need for swimming lessons ?
How do I enrol for term and/or holiday classes?
Do you offer make-ups or credits for missed classes?
What happens if classes are cancelled?
If we cancel a class for reasons which are within our control, we will apply a credit to your account which will be deducted from your next term’s tuition.
How do I book my child for the next term?
When and how do I pay the fees for next term?
Cancellation for the following term
Do you offer any discount?
We offer a 10% discount for the third family member enrolled in the same term.
Can my child join part way through the term?
Yes, we accept entry into classes up until week 7.
Will I need to pay for a full course of lessons if my child starts part way through?
No, you will pay for the remainder of the lessons.
At what age should my child begin swim lessons?
What if my child is scared or crying?
Should parent(s) be visible during the child’s lesson?
Do you promote continuous year round swimming lessons?
Yes - it has been proven that children learn to swim at a faster pace with regular and consistent attendance.
What about holiday programs ?
How quickly will my child learn how to swim?
My child wants to do competitive swimming. What is the process?
- Aquazone offers swimming lessons all year round, in indoor heated pools at Miramar North School, Kilbirnie and Freyberg Pool.
- We follow the four primary school terms which are usually 10 weeks long.
How long are the classes?
- All classes at Miramar are 30 minutes
- Classes at Freyberg and Kilbirnie are 45 minutes
How many swimmers in a class?
We believe in keeping class numbers small so that every swimmer receives the attention they deserve.
- Tots & Toddlers classes : Maximum of 8 (& their carers) per class
- Preschool classes: Maximum of 4 per class.
- School age classes: Maximum of 5 per class.
- Deep Water classes: Maximum of 10 per lane.
- Adult classes: Maximum of 8 per lane.
What is the water temperature?
The water temperature is between 32 and 34 degrees at Miramar.
Do you consider age or ability when determining a child’s level?
- Our primary consideration is their current ability as well as previous aquatic experience.
- Age is a secondary consideration, and we attempt to match swimmers ages in a class to within two years.
- However, we cannot guarantee this range.
Do I have to stay at the pool while my child is having their lesson?
Yes. All children should be accompanied by a parent/carer, who must stay at the venue for the duration of the lesson.
Does my child have to wear a swim cap?
- All school age swimmers, and younger swimmers with long hair, are required to wear a swim cap.
- We have a range of caps available for purchase at Miramar.
What should my child wear for swim classes ?
- Girls can wear one-piece togs and boys can wear briefs or tight fitting shorts.
- We request that no rash vests or baggy clothing is worn, as this creates drag and adversely affects stroke technique.
- Tots, Toddlers and all children not yet toilet trained need to wear an aqua nappy. (eg Huggies)
What gear will my child need for swimming lessons ?
- All children in pre school and school age level classes need to have their own pair of goggles.
- We have a range of goggles available for purchase at the pool.
How do I enrol for term and/or holiday classes?
- Bookings can be done on the website.
- If an assessment is required to determine your child’s ability, we will contact you to arrange a suitable time.
- During the first lesson, an enrolment form is to be completed including a signature to acknowledge the terms and conditions.
- Places are only secured once full payment has been received.
- We do not hold places or accept part payments.
Do you offer make-ups or credits for missed classes?
- We do not provide make-up classes for missed lessons.
- Your child’s place in a class is reserved solely for her/him during the term regardless of attendance.
- Swimmers who are unable to attend lessons for serious illness / injury and who provide a medical certificate, may receive a maximum of 2 credits towards the following terms fees.
- Aquazone is not able to grant refunds.
What happens if classes are cancelled?
If we cancel a class for reasons which are within our control, we will apply a credit to your account which will be deducted from your next term’s tuition.
How do I book my child for the next term?
- Existing Aquazone swimmers are automatically re-enrolled for the following term.
- You will receive a booking confirmation email usually in Week 7 (three weeks prior to the end of the current term)
- The booking confirmation will show the new terms lesson day, time and fees due.
- If you DO NOT wish to re-enrol, we ask that you kindly notify us by email or on the pool side ASAP and before the end of Week 7.
- To confirm your re-enrolment, your payment must be received no later than Week 9 (one week prior to the end of the current term).
- If payment has not been received by this time, your position will be deemed vacant and offered to other applicants who are interested in securing the position.
When and how do I pay the fees for next term?
- Swimming fees are required ONE WEEK BEFORE the end of the current term (Week 9) to secure your place.
- Payment can be made with cash or online when you receive your booking confirmation email.
- We do not accept Eftpos or Credit cards.
Cancellation for the following term
- If you DO NOT wish to re-enrol, we ask that you kindly notify us by email or on the pool side ASAP.
- Cancellations received after Week 9 (one week prior to the end of the current term) will be charged a $50 administration fee.
- All terms and conditions are binding once the Aquazone term commences.
- Please note that lessons are non transferable.
Do you offer any discount?
We offer a 10% discount for the third family member enrolled in the same term.
Can my child join part way through the term?
Yes, we accept entry into classes up until week 7.
Will I need to pay for a full course of lessons if my child starts part way through?
No, you will pay for the remainder of the lessons.
At what age should my child begin swim lessons?
- The earlier that a child is enrolled into structured lessons the better!
- Children who begin lessons around a year old, generally accept the water more readily than older children.
- Fear of the water is acquired over time. The older a child is when first starting classes, the more challenging it is to overcome any fear.
- Remember, learning to swim is a life skill – the best day to start lessons, was yesterday!
What if my child is scared or crying?
- If your child is nervous or crying, please take a moment to chat with the pool manager.
- Some children may suffer from separation anxiety, and this will go away as soon as the child gets to know and trust the instructor.
- A fear of new places may also cause a few tears, and this will also go away with time.
- Being afraid of the water is not uncommon in younger beginners, and the instructor will help your child adjust to the water through basic skills such as blowing bubbles, songs and games.
- With time, your child will be happy and successful in the water.
- Please be patient, positive and allow the instructors and staff to work their magic with your child.
Should parent(s) be visible during the child’s lesson?
- If your child is constantly asking for “Mummy or Daddy”, and the instructor is having trouble competing for attention,
- Often, if the child thinks there is a sympathetic person close by who will “save them", they can become emotionally distressed.
- We want parents to watch the entire lesson, but often prefer that they "hide" whenever their child becomes distracted by the possibility that Mom or Dad
Do you promote continuous year round swimming lessons?
Yes - it has been proven that children learn to swim at a faster pace with regular and consistent attendance.
What about holiday programs ?
- During each school holiday we offer our intensive 5-day EXCELR8 program.
- This provides a great way of improving and consolidating skills quickly over a short period of time in preparation for the next term.
- Details can be found in our newsletter and on the website.
How quickly will my child learn how to swim?
- Each child is unique and many different factors determine how quickly the child will learn to swim.
- These include your child’s developmental stage, previous experience in and around the water, and their ability to adjust to a new environment.
- Please be patient and do not expect your child to make equal progress during each lesson.
- It is normal for a child’s learning to resemble a series of spikes and plateaus.
- Every child will ultimately learn to swim with proper instruction and continual positive support.
- Consistency over time is one of the keys to success.
- We ask that you do your best to consistently bring your child to their swim class.
My child wants to do competitive swimming. What is the process?
- We have Deep Water classes (45 minutes) on Saturdays at Freyberg pool and Mondays at Kilbirnie pool.
- This is for confident swimmers who have completed our program up to Hammerhead / Great White levels.
- Swimmers need to be able to swim all 4 strokes.
- We continually assess swimmers, and will offer swimmers a place when we believe that they are ready to step up to the challenge !
